Data-deletion requests

How to contact us

Email parker@kiauraeyewear.com with the subject “Creator Brain data-deletion request”. Include your app account email, the brand involved and which information you want removed.

Never send passwords, access tokens, Facebook login details or identity documents unless a necessary, secure verification method has been separately agreed.

Proposed verification and deletion process

1. We reply to clarify the request. We check the existing app account and brand membership. A request from an email address alone does not authorize deleting shared brand data. We confirm the request through the account's verified email and check the existing owner's authority; disputed authority stops deletion.
2. We confirm the exact scope before removing anything. The first proposed procedure covers selected Meta-imported ads for one brand and account: their spend records, concept associations, video links, downloaded originals and analysis copies, generated breakdowns, team notes and related error details.
3. We preserve other brands, manual uploads, brand concepts and facts, and private creator practice. Files still used by retained ads are not erased under this scope; we explain any such limitation before proceeding. Account closure and private-practice deletion require a separately agreed scope.
4. An authorized operator uses Lovable Cloud's database and storage tools. They check for active work, prepare an exact record/file list, remove only unshared in-scope files, delete the selected records and verify both records and files are gone. Partial failures stay open until checked and resolved. No Meta campaign is changed.
5. We reply to confirm what was removed and disclose anything remaining.

Disconnect is not deletion

Disconnect Meta removes the brand's saved credentials, account selection and pending connection records, but retains imported ads, spend, videos and analysis. It does not revoke Facebook-wide authorization or remove information held by Meta. Removing that connection is separate from the content-deletion procedure above.

Logs and backups

Lovable documents daily database backups kept for up to roughly 14 days; storage files are not included. This project's backup inventory has not been checked. Copies may remain in existing database backups until those backups expire. A restored backup must have completed deletions reapplied before normal use.

Provider security logs, AI activity records and legally required records may have separate retention rules. Deleting live app records does not prove immediate erasure from these systems. Their exact coverage and any exceptions must be confirmed before a completion promise is made.